Alexander House – Your Questions

What is important to the people living at your home?

The easy access to Wimbledon Common
Support with dementia
For some, their faith and ways to nurture this are facilitated by Alexander House staff.
The garden and summer house. In the garden residents enjoy not just the flowers and trees, but also wildlife, as birds are encouraged to visit the garden by means of a bird feeder.

How is your home unique and different from other care homes in the area?

Alexander House is a Christian-run home where decisions taken on faith principles predominate. It is part of a Christian charity.
The fabric of the building and the grounds are superior.
The home enjoys a unique, quiet location in London and is very close to Wimbledon Common.

What are some first impressions from visitors? What do they say when they look round your home?

Relatives tell us that in their opinion the care is better at Alexander House than in some new purpose-built homes.
“Lovely home” –“smells nice” –“welcoming” – “clean”.

What are you looking for in recruiting people to work at your home?

Staff with the right motivation and attitude, with a caring nature and empathy for the residents
Good interaction with relatives and residents
Staff who enjoy what they are doing
Qualifications are obviously necessary but we would facilitate training for the right applicant.

Finally, some extracts from the most recent CQC report which best describes the experiences of people living at Alexander House

“I get on with all the staff and when I use the call bell they are generally very quick at answering it.” (Resident Quote)
“I have no concerns, they (the staff) recognise and respect her ability. They do things like matching her clothes because that’s who she was.” (Relative Quote)
“I’ve got my confidence back since I’ve been here.” (Resident Quote)
“We get good choice about everything, today we have fish and chips but I wanted poached fish in a nice sauce and they get it sorted.” (Resident Quote)