Manager Cristiana answers your questions
What is important to the people living at your home?
- The easy access to Wimbledon Common
- Support with dementia
- For some, their faith and ways to nurture this are facilitated by Alexander House staff.
- The garden and summer house. In the garden residents enjoy not just the flowers and trees, but also wildlife, as birds are encouraged to visit the garden by means of a bird feeder.
How is your home unique and different from other care homes in the area?
- Alexander House is a Christian-run home where decisions taken on faith principles predominate. It is part of a Christian charity.
- The fabric of the building and the grounds are superior.
- The home enjoys a unique, quiet location in London and is very close to Wimbledon Common.
What are some first impressions from visitors? What do they say when they look round your home?
- Relatives tell us that in their opinion the care is better at Alexander House than in some new purpose-built homes.
- “Lovely home” –“smells nice” –“welcoming” – “clean”.
What are you looking for in recruiting people to work at your home?
- Staff with the right motivation and attitude, with a caring nature and empathy for the residents
- Good interaction with relatives and residents
- Staff who enjoy what they are doing
- Qualifications are obviously necessary but we would facilitate training for the right applicant.
- “I get on with all the staff and when I use the call bell they are generally very quick at answering it.” (Resident Quote)
- “I have no concerns, they (the staff) recognise and respect her ability. They do things like matching her clothes because that’s who she was.” (Relative Quote)
- “I’ve got my confidence back since I’ve been here.” (Resident Quote)
- “We get good choice about everything, today we have fish and chips but I wanted poached fish in a nice sauce and they get it sorted.” (Resident Quote)