Keychange is a Christian Charity Creating Caring Communities.
Established in 1920 our mission has always been to provide the best quality care and support for whoever we work with.
We firmly believe that providing care and support in environments where people live alongside one another can achieve the best outcomes of well-being and interdependence. We focus on developing and encouraging the community by seeking to address the risks in society of increased loneliness.
Quality Improvement and Safeguarding Lead
Each one of our residential care communities for older people is unique, characterful and homely. We create a feeling of true community where all those who live there and their families, friends and our staff create a caring setting whereby all feel welcome, involved and happy.
All of our staff understand and follow our values and behaviours which seek to ensure we provide the best quality care and support whilst enabling people to appreciate being interdependent. Our Community Leaders are measured on community cohesion alongside the standard regulatory requirements. Our quality improvement team monitor, evaluate, report and plan the continual improvement and performance of our care and support.
People that work with us recognise the need to enable connections with the community around and also assess the potential for a person to reconnect with others as many who join us have lost their confidence in community connection having possibly had the TV as their only friend for many years. We don’t let distance become a barrier as we utilise cyberspace to connect people with family and friends.
Keychange uses Person Centred Software to ensure that all care provided is reported and evidenced in real-time enabling those living with us to also be involved with the opportunity to input to their own care requirements and emotional wellbeing. The system also gives families access to care plans and information. This web based software enables remote monitoring across the group.
Each of our care communities provides activities for people to take part in regardless of their limitations. These include music, games, exercise, cooking, crafts, performances, visits out and more. Our teams note if groups are a challenge and engage with people in their room, if required. All of our care communities work together with people living there and their families to involve them in the planning and development of care, activities, decor and the community itself.
We work very effectively in partnership with all local health and adult social care services to ensure that the relevant care and support is integrated with our team’s assessment of need and the person’s care and support plan enabling the person to benefit from being part of a community at all stages of their journey with us.
All of these elements work together to ensure we create caring communities providing the best quality care and support for those who live with us and their families. We sincerely believe that interdependence can and will mitigate the risks of isolation and loneliness enabling people to live out their years benefiting from community connections.