Manager Sam answers your questions
What is important to the people living at your home?
- Residents enjoy the homely feel to Walmer House.
- Residents feel very secure living here.
- They enjoy having the freedom to make as many choices as possible.
How is your home unique and different from other care homes in the area?
Walmer House is a small seventeen bedroom home. This brings a warm homely feeling. We have a spacious lounge with floor-to-ceiling windows overlooking our garden.
What are some first impressions from visitors? What do they say as they look round your home?
- Visitors often say that Walmer House is a lovely home, with a warm welcoming feeling to it.
- Visitors ask if they may put their name down for moving in!!
- GPs and other visiting professionals also comment on the warm welcome.
What are we looking for in recruiting people to work at your home?
- All new (and existing) staff members are expected to be respectful towards the Christian ethos of the home.
- They are expected to be respectful of the needs of the residents.
- They are encouraged to gain more qualifications which in turn gives them confidence and satisfaction in their achievements.
Finally, some extracts from the most recent CQC report which best describe the experiences of people living at Walmer House
- “I’m very well cared for, they help me so well every day.” (Resident Quote)
- “The staff are perfect and lovely, they’re like friends.” (Resident Quote)
- “The staff are very good, always welcoming and friendly.” (Relative Quote)
- “I’m looked after very well. The staff are very kind.” (Resident Quote)
- “We are free to visit whenever we wish.” (Relative Quote)
